Terms & Conditions

Welcome to Crave Now!

These Terms & Conditions (“Terms”) govern your use of our website, services, and products. By accessing or using https://cravenow.net (“Site”), you agree to comply with and be bound by these Terms. Please read them carefully.

1. Company Information

This website is owned and operated by:

Zenzaura Wellness Pvt. Limited
A-32, Block B, Mohan Cooperative Industrial Estate, Saidabad, New Delhi, Delhi 110076
Email: contact@cravenow.net
Website: https://cravenow.net

2. Eligibility

You must be at least 21 years old to access and use this website or purchase any product offered on it. By using our Services, you confirm and warrant that:

• You are at least 21 years of age;
  
  

• You have the legal capacity to enter into a binding agreement;
  
  

• You are using the Services for personal, non-commercial purposes.
  
  

If you are under 21 or do not meet these requirements, you must not use this Site or any of our products.

3. Our Products

Crave Now provides wellness and sexual wellness products for adult personal use. We strive to ensure that our products are:

• Made from body-safe, high-quality materials;
  
  

• Designed with user comfort and pleasure in mind;
  
  

• Packaged discreetly for your privacy.
  
  

Important: Our products are not intended to diagnose, treat, cure, or prevent any medical conditions and should not be considered medical devices. Please consult a licensed healthcare provider for medical concerns.

4. Account Creation

You may browse our Site without registering. However, to place orders or access certain features, you may need to create an account. You are responsible for:

• Maintaining the confidentiality of your login credentials;
  
  

• Ensuring your account details are accurate and up-to-date;
  
  

• All activity under your account.
  
  

We reserve the right to suspend or terminate any account suspected of misuse, fraud, or violation of these Terms.

5. Pricing & Payments

All prices are listed in Indian Rupees (INR) and inclusive of applicable taxes unless otherwise stated. We accept the following payment methods:

• Credit/Debit Cards
  
  

• UPI
  
  

• Digital Wallets
  
  

• Net Banking
  
  

Once payment is confirmed, your order is processed. We reserve the right to cancel or refuse any order at our discretion (e.g., due to pricing errors, product unavailability, or suspected fraud).

6. Shipping & Delivery

We offer discreet shipping across India. Delivery timelines are usually 2–7 business days, but may vary due to:

• Location or pincode restrictions;
  
  

• Public holidays or unforeseen logistics delays;
  
  

• Force majeure events (natural disasters, lockdowns, etc.).
  
  

For full details, please refer to our Shipping Policy.

7. Return & Refund Policy

Due to the intimate and hygienic nature of our products, we do not accept returns or exchanges. However, if you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery with:

• Order number;
  
  

• Description of the issue;
  
  

• Clear photos of the product and packaging.
  
  

If approved, we may offer a replacement or refund as per our Refund Policy.

8. Intellectual Property

All content on this Site—including product designs, text, images, graphics, videos, branding, and logos—is the exclusive property of Crave Now / Zenzaura Wellness Pvt. Limited or its licensors. Unauthorized reproduction, distribution, or modification is strictly prohibited.

You may not:

• Use our content or trademarks without written permission;
  
  

• Use our website or products for any unlawful or commercial purposes;
  
  

• Create derivative works based on our brand or content.
  
  

9. User Conduct

By using the Site, you agree:

• Not to post or transmit unlawful, offensive, or harmful content;
  
  

• Not to interfere with the Site’s security, servers, or networks;
  
  

• Not to engage in fraudulent, abusive, or misleading behavior.
  
  

We reserve the right to monitor user activity and remove content or accounts that violate our Terms.

10. Disclaimer of Warranties

Crave Now provides products and services “as is” and “as available” without warranties of any kind, express or implied. This includes, but is not limited to, warranties of:

• Merchantability
  
  

• Fitness for a particular purpose
  
  

• Non-infringement
  
  

We do not guarantee that:

• The Site will be error-free or uninterrupted;
  
  

• The products will meet your expectations in every case;
  
  

• Any issues will be corrected immediately.
  
  

Use of our Site and products is at your sole risk.

11. Limitation of Liability

To the maximum extent permitted by law, Zenzaura Wellness Pvt. Limited shall not be liable for any indirect, incidental, punitive, or consequential damages, including but not limited to:

• Loss of profits or data;
  
  

• Personal injury due to misuse of products;
  
  

• Delays or delivery failures beyond our control.
  
  

Our total liability for any claim shall not exceed the amount paid for the specific product in question.

12. Third-Party Links

Our website may include links to third-party websites or services. We do not endorse or control these third-party platforms and are not responsible for their content, privacy practices, or services.

13. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal data.

14. Termination

We reserve the right to suspend or terminate your access to our Site or Services at any time, without notice, if we believe you have violated these Terms or applicable laws.

15. Governing Law & Jurisdiction

These Terms are governed by the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in New Delhi, India.

16. Changes to These Terms

We may update or modify these Terms at any time without prior notice. Any changes will be effective immediately upon posting. We encourage you to review this page regularly. Continued use of the Site indicates your acceptance of the revised Terms.

17. Contact Information

If you have any questions about these Terms & Conditions, please contact us at:

📧 Email: contact@cravenow.net
🏢 Address: A-32, Block B, Mohan Cooperative Industrial Estate, Saidabad, New Delhi, Delhi 110076
🌐 Website: https://cravenow.net